Every parcel is checked and packed by hand. If something still goes wrong, we will put it right: with a replacement, or with a refund.
What we replace or refund
- Wrong book – a different title, edition or language from what you ordered.
- Damaged in transit – torn, wet, crushed or broken binding when it arrives.
- Printing or binding defects – missing, blank, repeated or upside-down pages, or loose pages.
- Missing items – a book you paid for is not in the parcel.
How to report a problem
- Within 48 hours of delivery, call or WhatsApp us on +91 85468 48448, or email support@ppsmbooks.in.
- Share your order number and clear photos of the book and the defect. For a damaged or incomplete parcel, include photos of the outer packaging and its label. An unboxing video helps, but is not required.
- Keep the book and packaging until we reply. We may ask you to send it back; if so, we arrange or pay for the return.
What happens next
| Step | Time |
|---|---|
| We reply and check your photos | Within 1 business day |
| Replacement dispatched | 2 to 5 business days after approval |
| Refund, if a replacement isn’t possible or you prefer one | 5 to 7 business days after approval |
If the book is out of stock, we’ll offer to wait for new stock or refund it in full. When a whole order was wrong or damaged, the delivery charge is refunded too.
What we cannot accept
- Returns because you changed your mind, ordered by mistake or found it cheaper elsewhere. Many of our books are sacred texts and study editions, so we don’t take back books in good condition.
- Books that have been written in, used or damaged after delivery.
- Reports made more than 48 hours after delivery, except for printing defects found while reading, which we will look at case by case.
- Small differences in cover colour, paper or binding between print runs.
How refunds are paid
All orders are paid online, so refunds go back to the same UPI account, card or bank account you paid from, through Razorpay. After we approve a refund it reaches you in 5 to 7 business days, depending on your bank. We don’t pay refunds in cash or to a different account.
Refunds cover what you actually paid. Coupon and Spin & Win discounts have no cash value and are not paid out.
Out of stock after you paid
Our shop and website share one stock count, so this is rare. If it happens, we’ll call you and either wait for new stock or refund that book in full within 5 to 7 business days.