Changed your mind? You can cancel any time before your order leaves the shop, and get every rupee back.
| When | Can I cancel? | Refund |
|---|---|---|
| Paid, not yet dispatched | Yes | Full amount, including delivery |
| Pickup order, not yet collected | Yes | Full amount |
| Dispatched (has a tracking number) | No | See refund and replacement if something is wrong when it arrives |
How to cancel
- Call or WhatsApp us on +91 85468 48448, or email support@ppsmbooks.in.
- Give your order number and the mobile number used for the order.
- We confirm the cancellation the same business day and start the refund.
Orders are cancelled by our support team, so please contact us even if the order shows “Paid” on the website.
Refunds for cancelled orders
The money goes back to the original payment method (the same UPI, card or bank account) through Razorpay, within 5 to 7 business days. We cannot refund to a different account or in cash.
After dispatch
Once a parcel has been handed to the courier, the order can no longer be cancelled. Please don’t refuse the parcel at the door: a refused parcel takes weeks to come back to us. If a book is wrong or damaged, our refund and replacement policy covers you.
When we cancel an order
Rarely, we may have to cancel an order ourselves: if a book is unavailable, a price on the website was clearly wrong, the address can’t be served by any courier, or the order looks fraudulent. We’ll tell you why and refund the full amount.
Coupons on cancelled orders
If you cancel an order that used a Spin & Win code within the code’s 30 days, ask us and we will make the code usable again where we can.